DOA Policy

We strive to ensure the health and well-being of our fish during transit. However, in the event that you receive any betta, guppy or shrimp that are dead on arrival (DOA), please adhere to the following DOA policy:

DOA must be reported within 1 hour of receiving the shipment. We will verify this with the delivery time indicated by UPS / USPS.    PLEASE DO NOT OPEN THE BAG. IF OPENED, THIS WILL NULLIFY THE DOA COVERAGE. You will need to send us CLEAR pictures of the DOA in the unopened bag as well as images of the packaging.

If you have any questions or require clarification about our DOA policy, please do not hesitate to contact us. We appreciate your understanding and cooperation.

Absolute Betta - (661) 776-5245